Refund policy

Returns and refunds

Prints Tees & Beyond primarily uses Printify to produce made-to-order physical products. Our policy for these products follows Printify’s coverage, subject to your rights under applicable law.

Change of mind, size and color choices

We do not accept returns or exchanges because you changed your mind or ordered the wrong size, color or design. Please review the product details, size chart and personalization carefully before placing your order. This does not apply if you receive an item that differs from what you ordered.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, has a manufacturing or printing error or is not the item you ordered, email support@printsteesandbeyond.com as soon as possible and no later than 30 calendar days after delivery.

Include your order number, a description of the issue and clear photos showing the affected item and the problem. For multiple affected items, include a photo or video showing all of them together. Printify requires eligible product issues to be reported within 30 calendar days of delivery, so prompt reporting helps us submit your claim in time.

PTB will review the issue and work with Printify to request an eligible reprint or refund. Printify reviews claims under its coverage rules. You do not need to contact the print provider yourself.

Returning an item

Do not mail an item back unless PTB provides instructions. A physical return is generally not required for an eligible damage or manufacturing-error claim; clear photos are used to review the issue. We do not provide return labels for change-of-mind requests.

Approved refunds

We will notify you of the outcome of your request. Approved customer refunds are issued through PTB to the original payment method. Your bank or payment provider may need additional time to post the refund.

Digital downloads

Digital files are not covered by Printify’s physical-product reprint process. Review the terms in the applicable digital product description. If you have trouble accessing your files or receive an incorrect or unusable file, contact support@printsteesandbeyond.com with your order number so we can help.

Your consumer rights

Nothing in this policy limits any cancellation, return, refund or other rights that apply under consumer protection law. Where those rights apply, they take precedence over this policy.

For questions, email support@printsteesandbeyond.com or call 501-247-8177.